Nevada City, CA | Full-Time Position
Best Sanitizers, Inc.
is searching to fill an opening for a full time position in their Customer Service Department.
We are looking for someone who is motivated, thrives in a business atmosphere, and enjoys working as a part of a team.
The ideal candidate for this position is detail oriented, focused, organized, and able to provide superior customer service.
Responsibilities:
Processing a high volume of orders on a daily basis with an understanding of specific requirements for each order/customer.
Reviewing orders for accuracy.
Providing customers with timely responses to questions on order status, tracking, and other general inquiries.
Managing online customer orders and associated data via EDI portals.
Generating internal reports to sales and production teams.
Regularly communicating with the warehouse to ensure customer satisfaction.
Invoice orders daily, weekly, and as needed.
Supporting sales and marketing team as needed.
Handling other general office duties including being able and willing to successfully rotate tasks within the department as needed.
Job Duties:
Enter orders into our system accurately and proficiency.
Record customer information within our customer service database.
Engage with clients in a friendly and professional manner while actively listening to their concerns.
Offer support and solutions to customers in accordance with the company’s customer service policies.
Answer incoming customer inquiries.
Other duties as requested.
Requirements:
High degree of proficiency and proven past experience in the areas of data entry using software, online portals, spreadsheets, etc.
Previous experience with ERP software.
Proficiency with Word, Excel, Outlook and Adobe Acrobat.
Excellent verbal and written communication skills.
Attention to detail and excellent time management skills.
Experience in a customer service and order processing environment preferred.
Work in person in an office setting with sitting, standing, walking, answering the phone, using computers, and lifting office boxes.
Ability to follow written, audio, visual, and verbal directions.
Masks may be required in common areas pending current local health department guidelines.
Clock in/out on Browser based time clock.
Attendance Policy
Drug and Alcohol Policy
Communication Policy
Pay:
$17.
00 – $19.
00 per hour
Job Type: Long-Term Temporary Position through Adecco
To apply for this position, please submit resume and cover letter to: srowe@bestsanitizers.
com and crusso@bestsanitizers.
com.
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