Operations Lead

At Dogtopia, we’re a unique breed.
We love and care for your pup like they are our own.
We realize that your dog is a furry member of your family and they deserve the highest level of quality care.
Similar to a child’s daycare, we provide recurring daycare for your dog, providing safe socialization, education and exercise.
We firmly believe that every dog deserves daycare! Besides providing a safe environment for your pup, Dogtopia is known for treating your pup to their Most Exciting Day Ever! Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, business-minded individual to oversee the business operations and to ensure the team adheres to company initiates.
This is a role for someone with a management and Operations background who understands hard work, how to deliver and train others to provide top customer service and ensure a great environment for the dogs in our care.
This person should love dogs- and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!! You will be responsible for executing all aspects of the business.
Customer Service and Presentation.
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As the Operations/Compliance Manager you are responsible to work with all customers and team members to ensure our customer experience sets the highest standards and satisfaction of our customers.
Please take a moment and watch this short video to learn more about the brand: https://www.
youtube.
com/watch?v=9FONo1u85eY • Maintains a neat and organized Front Desk team and area at all times.
• Sets the example for the team of the 3 S’s (smile, story, and satisfaction) and holds them accountable to internal and external customer service standards.
• Keeps the team members engaged in their duties.
• Strive for high customer review ratings! • ENJOY your team! GROW your team! And PLAY to your fullest potential Responsibilities… • Must be able to work Saturdays and Sundays, as well as various other days throughout the week.
• Manage the front desk/reception area on Saturday and Sunday as well as weekend Management duties • Teach, mentor, and motivate the staff to uphold and exceed the highest standards of service, communication, quality, consistency, and execution • Stay current on Dog Daycare trends and provide insights to Owner • Maintain a safe, secure, and healthy facility by enforcing sanitation standards and procedures • Increasing customer satisfaction through improved processes • Implementing new processes and technology to improve daily operations/ efficiency • General \right-hand\ person to the General Manager • Oversees lead follow-up and meet and greet and lead contact via the front desk team.
• Develops front desk team to proactively look for opportunities for up-selling and using dog Evaluations to grow revenue • Participates in promotional activities or events to promote their location.
• Monitors the playrooms and knows all dogs in the facility to ensure safety and appropriate daily assignments.
• Maintains a clean and safe environment utilizing cleaning protocols to ensure our facility is the cleanest in the industry, to provide an exceptional experience for our pets and their parents.
• Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia’s safety and cleaning standards.
• Communicates any concerns or needs to franchise owner proactively and partnering after attempting to resolve issues.
• Strives for the highest level of satisfaction for our pets, pet parents, and teams.
• Performs all other duties as assigned.
Qualifications… • 1+ years of experience in a management position • Demonstrated knowledge of current industry trends • Strong management skills and ability to motivate staff in a highly pressured environment • Interpersonal skills - must communicate with leadership, staff, customers and vendors.
• Must be able to be on call to support the staff and service customers after-hours and weekends.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong supervisory and delegation skills.
• Thorough understanding of principles and methods used to promote, display, and sell products and services.
• Committed to the success of the team and not just as an individual.
• Proficient with using web and app based technology, and POS systems.
Pay: $17 - $19 / hour Benefits: Health insurance 401(k) matching Employee discount Job Type: fulltime, parttime Education: No education required Work location: On-site