Call Center Agent

Job opportunity for Customer Service Rep.
This position requires competency in giving directions, responding to questions, and walking callers through troubleshooting basic technical issues.
Providers and Recipients of the IHSS Program contact the Service Desk for support in the following areas including and not limited to: * Registration for the Telephonic Timesheet System and/or Website * Assistance with password resets * Instruction and troubleshooting guidance through timesheet submission * Claims submissions * Direct Deposit Setup, Change, or Cancellation instructions * Garnishment Status * General questions regarding timesheets, payment information, or how to use the systems *Service Desk agents must be proficient with various tools and technology including and not limited to:* * Checking email through Outlook * Toggling between multiple systems in Windows * Follow instructions to troubleshoot basic technical issues in Windows * Utilizing three different monitors simultaneously * Multitasking throughout the day in using the computer while speaking with callers on the phone.
* Must be Bilingual -English and Spanish Speaking * Must be a team player.
Job Types: Full-time, Contract Pay: $18.
00 per hour Benefits: * Dental insurance * Health insurance * Paid time off Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Application Question(s): * Please provide your email address.
* Are you Bilingual in Spanish and English ? Education: * High school or equivalent (Preferred) Experience: * Call center: 1 year (Preferred) Language: * Spanish (Preferred) Work Location: In person