Customer Service Representative

*Our Mission Statement:* _Our friendly and inviting team will make sure every patient, every time, is cared for by practicing personalized veterinary medicine from the heart.
We have the latest technology to provide the highest quality medicine to ensure your pet's safety and care comes first.
It is our passion to make sure every client and patient is treated like our own family.
_ We are veterinary medicine from the heart.
We believe and live by our mission statement.
This poisition requres a friendly and up-beat personality, excellent customer service skills, amazing communication skills and the ability to work well in a fun and family oriented enviroment! *Benefits of joining our team:* * Diverse family orientated team that are always willing to help * Management staff who are great listeners of all concerns * Hands on training with our Director of Client Services * We are a growing company that is expanding and always willing to promote if requirements are met * Small business owned * Raises are determined by performance * Discounts on services and medications once 90 day probationary period is completed * Quarterly bonuses when goal is reached * Paid lunches for birthdays * Paid lunches for on-site and off-site team meetings as well as paid for your time *Must be comfortable and confident to do the following:* * Answering multiple phone lines; placing lines on hold * Send and print faxes * Check emails and respond with professionalism * Check voicemails * Greeting and welcoming every client with kindness * Take medication refills request; may also be responsible for filling medications * Use critical thinking and prioritize according to importance * Use a computerized client database and scheduling system * Exposure as well as being able to clean up after fecal matter, urine, and vomit from cats and dogs * Being detail orientated in all tasks including deep cleaning * Report all concerns to the doctor on staff as well as the Director of Client Services * Count cash for change back to clients * Use great communication skills and maintain a calm demeanor when talking to frustrated clients * More tasks as assigned; feel free to ask more about it! *Requirement:* * Upload a cover letter so we can get to know you as well as why you are best for this position * Prior experience with customer service skills are required * Must be able to work every other weekend at minimum Job Types: Full-time, Part-time Pay: $16.
50 - $20.
00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Paid time off * Vision insurance Shift: * Day shift Work setting: * In-person Education: * High school or equivalent (Preferred) Experience: * Customer Service: 1 year (Preferred) Shift availability: * Day Shift (Required) Work Location: In person