Area Customer Service Coordinator

Area Customer Service Coordinator 1651 Alhambra Blvd, Sacramento, CA, US Contract: 3 months Onsite 1-3 years USD*$*20.
05 - 20.
05 /hr Apply Now Job Description This is a package B and must have a valid license, reliable car and MVR needs ran in package B This is an Area Customer Service Coordinator; will need to be mobile and flexible.
Hours can be from 6-3 pm to 8-5 pm.
There is a multitude of sites to be covering and it can change daily.
The scope of work of the sites includes Reception Services, Customer Interaction, Mailroom Services, Shipping and receiving, fleet maintenance, copy and print services, scanning services, hospitality service and supply management, sort and delivery of items.
Maintain daily activity reports.
50 lbs.
of lifting, standing, walking are expected.
The person will support Reno/Stockton/Manteca/Rocklin/Dixon/Sacramento/Rancho Cordova/Vacaville/Feather River.
There is a multitude of sites to be covering and it can change daily.
The scope of work of the sites includes Reception Services, Customer Interaction, Mailroom Services, Shipping and receiving, fleet maintenance, copy and print services, scanning services, hospitality service and supply management, sort and delivery of items.
There can be alot of lifting, standing walking and bending.
Ricoh standard is up to 50# lift.
Manager will review resumes looking for work experience in Mailroom, shipping receiving, customer service, printers/copiers, production, reception.
Computer skills a must.
, driving, territory to include Reno/Stockton/Manteca/Rocklin/Dixon/Sacramento/Rancho Cordova/Vacaville/Feather River.
Report to Scaramento area as mentioned above and this address is just one location.
1651 Alhambra Blvd, Sacramento, CA 95816 no parking reimbursement.
Dress code is Business casual * Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances.
* Possesses working knowledge of account services to facilitate job scheduling.
* Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources * Possesses ability to resolve customer related issues.
* Possesses ability to troubleshoot and coordinate problem resolution.
* Possesses proficiency in the use of Microsoft and computers.
* Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute timethat exceeds scheduled shift * Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise levelWorking Conditions, Mental and Physical Demands * Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level * Work assignments are diversified.
Interpret, comprehend, and apply complex material, data and instruction – prepare, provide and convey diversified information * Working conditions regularly expose individuals to conditions that could result in minor cuts * Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to50 lbs.
and in pushing or pulling machines on wheels, which may weigh up to 400 lbs.
, in order tomove for repairs.
Walking between buildings may be necessary.
* Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
* Specific vision abilities required by this job include close vision * Frequent local car travel * While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required.
Some sites may open at 6AM and some may not close until 7PM or later with other locations thatare open on the weekend and other times may vary.
​\*\*\*Shift timing\*\*\* 08:00 am to 05:00 pm (Mon to Fri) Job Type: temp to perm Roles & Responsibilities Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM)Job Duties and Responsibilities this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.
Undertaking all customer support tasks in external customer/client facilities The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries.
Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc.
throughout assigned operational area.
* An integral member of the service team by supporting the daily operations for all contracted services at customer accounts within a geographical area * Assists management with process improvement, procedural testing and validation and ensuring field compliance with operational best practices.
* Support the Field Implementation Managers with the implementation of new customer accounts and service expansions.
* Assists with onboarding new team members and cross training peers * Assists with the development of Site Procedure Guides and sharing best practices throughout geographical area.
* Routinely inspects Site Procedures Guide for accuracy and compliance * Knowledgeable of all contracted services within assigned customer accounts * Performs daily visual inspection of site services and Ricoh and customer compliancy to safety.
* Provide feedback on site experience via survey tool or any other forms to help improve the customer experience, internal and external.
* May require “standing in” for absences or vacations of the onsite resources, that may also include site management.
* Provides, executes, and supports all aspects of services, which entails traveling to and from various accounts.
* Creates and maintains a customer-focused environment * Responsible for customer satisfaction by engaging end-user feedback.
* Responsible for escalating customer issue to ESM/AOM and support the resolution to completion.
* Communicates effectively and responds quickly to customer and end user communication * Collects data and is knowledgeable of the tools and methods used for the completion of the Monthly Operations Review as directed * Performs other duties as assignedMinimum Qualifications ​Typically Requires: High school or GED is required 1+ years of experience in a related field (B2B and/or technical) Previous 1+ year Customer facing work experience required Demonstrated knowledge and understanding of technology Tactical thought processing Ability to present to a small group Moderate Problem-Solving Skills Basic Customer Service skills Basic Technical aptitude Basic Written and Verbal Communication skill WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level Work assignments are diversified.
Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information Some physical effort required.
Work may be sedentary, but does require walking, standing, bending, reaching, lifting, or carrying objects that could weigh up to 50 lbs.
(e.
g.
, papers, books, files and small parts, etc.
).
Moderate dexterity – regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination.
Job Type: Contract Salary: $20.
00 - $20.
05 per hour Shift: * Day shift Weekly day range: * Monday to Friday Work setting: * In-person Ability to Commute: * Sacramento, CA (Preferred) Ability to Relocate: * Sacramento, CA: Relocate before starting work (Preferred) Work Location: In person