*POSITION SUMMARY:*
Under the general direction of the Call Center Manager, the incumbent is responsible for answering phone calls, scheduling appointments, directing calls, sending reminders, rescheduling missed appointments, taking notes, using HUD, checking voice mail, checking portal, healthcare maintenance, sorting fax, rosters and keeping assigned provider’s schedule full on a timely manner.
The incumbent may also be required to perform other duties as assigned by the Call Center Manager.
*ESSENTIAL DUTIES AND RESPONSIBILITIES: *Listed below you will find Essential Duties and Responsibilities to successfully perform this job.
* Answer phone calls - Answer phone calls with a friendly positive attitude.
* Schedule - Follow the Universal Schedules to make an appointment for the right site.
* Direct calls - Direct calls to the right department and site.
If no one is unable to answer or not available transfer the call to the voice mail or take a message by e-mailing it.
* Reminders - Send reminders to the right person(s) and site.
* Reschedule - Reschedule missed appointments the next day.
* Notes - Take notes for all calls into IMS patient’s chart
* HUD - Check for an extension number, transfer calls, chat regards to work, log in/out from the queues, check your calls time, and check voice mail.
* Voice mail – Check voice mail beginning of the day, after lunch and before the end of the day.
After checking voice mail, need to return the call back or forward the message to the right department/site/person.
* Ensure all member services responsibilities are rendered with the highest of customer service standards.
* Perform and undertake such other duties and responsibilities as are requested by Manager
*QUALIFICATION REQUIREMENTS: *To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
*EDUCATION/EXPERIENCE:*
* High School Diploma or GED
* Minimum of one year experience in customer service.
* Fully vaccinated and boosted for COVID-19
* *LANGUAGE:* Bilingual in Hmong, Spanish, Mien, Lao, Chinese, or Vietnamese
*PROFESSIONAL PRACTICE:*
* Practices in a professional manner, and collaborates with other health team member
* Knowledge of policies, and resources in a community clinic setting.
* Personal computer skills including Word, Excel, Power point, and Outlook.
* Ability to handle multiple tasks in a high volume environment.
* Ability to prioritize and perform a variety of tasks in a fast paced environment.
* Ability to take initiative, function with a high level of independence and problem solve.
* Some knowledge on health insurance coverage(s) and how they are applied to patients in all areas of health, including but not limited to: medical, behavioral and dental.
*COMMUNICATION*:
* Effective oral and written communication skills to make presentations
* Communicates in a positive, professional and effective manner with members of the health care team.
* Answers inquiries accurately and in a timely manner.
* Write reports, memos, and evaluation in a complete, clear, concise and timely manner
* *ATTENDANCE:*
* Regular attendance is a requirement of this position.
* *COMMITMENT:*
* Willingness to commit to the mission and goals of Health and Life Organization, Inc.
*EMPLOYMENT CLASSIFICATION:* non-exempt, full-time
*SALARY LEVEL:* $16.
50 to $18.
00 per hour
BENEFITS:
* Medical, Dental and Life Insurance
* Vision
* 401k
* Paid Time Off
* Gym Membership
Job Type: Full-time
Pay: From $18.
50 per hour
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
Language:
* Spanish (Preferred)
Work Location: In person
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