Customer Service Representative

```Duties``` - Provide exceptional customer service to clients via phone, email, and chat - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Assist customers with product information, order placement, and issue resolution - Communicate effectively with customers to understand their needs and provide appropriate solutions - Analyze customer accounts to identify trends or issues and take proactive measures to address them - Maintain accurate and detailed customer records in the database - Follow company policies and procedures to ensure customer satisfaction ```Requirements``` - Bilingual proficiency in English and another language is highly preferred - Strong communication skills, both verbal and written - Excellent phone etiquette and active listening skills - Ability to analyze customer needs and provide effective solutions - Customer service-oriented mindset with a focus on delivering exceptional service - Strong problem-solving skills and ability to handle difficult situations with patience and professionalism Job Type: Full-time Pay: $16.
00 - $19.
00 per hour Expected hours: 8 per week Benefits: * Dental insurance * Health insurance * On-the-job training * Paid time off Experience level: * 1 year Shift: * 8 hour shift * Day shift * Morning shift * No nights Weekly day range: * Monday to Friday Work setting: * Call center * In-person * Office Work Location: In person