Description:
Availability:
Part-time, 5-25 hours a week
Schedules vary within these times:
Shift 1: Monday thru Thursday (5:00 PM - 9:15 PM) & Sunday (9:00 AM - 5:15 PM)
PRIVACY STATEMENT:
California Family Health, LLC collects certain personal information as part of the job application process.
Certain jurisdictions require notice of how we use and protect your personal information.
For more information, please read our Privacy Policy and Notice of Collection available on our web site at:
https://www.
californiafamilyfitness.
com/privacy-policy
https://www.
californiafamilyfitness.
com/Portals/0/PDF/CFF_Job_Applicant_Privacy_Notice.
pdf
JOB SUMMARY:
Greets all club guests and members and assists them entering facility, answering general questions, opening/closing club and ensures account information is correct and current
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
Sells retail and other products and services
Processes member paperwork and other documents
Greets and farewells each member upon entry and exit in most cases learning member names
Schedules programs or services in systems for members
Answers general sales, services, and facility questions raised by guests or members
Answers and manages all calls and ensures professional and friendly manner
Updates member/guest database
Assists Supervisor by reviewing membership status at member check-in and helps member understand membership status
Opens and/or closes the club as required
Conducts locker room checks and other actions to ensure a clean club
Serves alcohol when required in conformity with state law and internal policy
Serves food when required in conformity with state law and internal policy
Ensures facility is kept clean and safe at all times
Follows all health and safety requirements such as, but not limited to, physical distancing, regular surface cleaning, cough/sneeze etiquette, regular hand washing, and not coming to work when sick
Promptly and thoroughly reviews all requested health and safety training provided, asking questions for any topic not clearly understood
Communicates effectively verbally and in writing
Works in a constant state of alertness and in a safe manner
Maintains regular and predictable attendance
Other duties as assigned
Requirements:
EDUCATION/EXPERIENCE:
Degree: H.
S.
Diploma or equivalent plus 6 months’ customer service or concierge experience preferred
OTHER KNOWLEDGE, SKILLS AND ABILITIES:
Ability to transfer between various club locations; excellent customer service and relationship building skills; knowledge of telephone and in-person customer complaint resolution and de-escalation techniques.
CPR/FIRST AID/AED certified, Alcohol/ food certification as required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their jobs; however temporary modifications to provide reasonable accommodations do not waive any essential functions of the job requirements.
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