Advanced Plumbing, Heating and Air is a Family owned and operated company, seeking a reliable Dispatcher/CSR to join our Team.
Ideal candidates will need excellent verbal and written skills, *experience in a high-paced service setting, and open availability for nights & weekends.
* There may also be some dayshift coverage needed depending on call volume and scheduling.
*Job Duties:*
* Answer incoming calls, text messages, online requests and emails.
* Create Work Orders, Collect payment, make appropriate notes to Customer Accounts, communicate directly with multiple techs.
* Dispatch appropriate technicians.
* Estimate Follow Up
* Customer Satisfaction Follow Up
* Over the phone Memberships Sales
* Outbound calls for Seasonal Specials
* Identify solutions to daily problems.
* All other miscellaneous responsibilities and other duties as assigned.
*Requirements:*
* Must have a high school diploma, GED or equivalent.
* 1-2 years of customer service experience.
* Excellent communication skills with ability to adapt to changing situations and listen to feedback.
* Proficient with Computers, Service Titan experience is a plus.
* *Must be highly organized and detail oriented.
*
* Perform under pressure and the ability to switch tasks with ease.
* A *customer service-oriented* mentality with attention to detail.
The key to success at our company is critical thinking, problem solving and provide solutions, not excuses.
Training will be conducted in office for 2-3 weeks, Monday through Friday.
Once training is complete, a set schedule will be created based on your strengths and company needs.
*Some* shifts have the option to be remote/from home and we expect our CSRs to have a distraction free, quiet space to work.
Applicant will grow alongside the business and be compensated accordingly.
This position has a 90-day probation period, and you will be assessed throughout the training period.
Job Type: Part-time
Pay: $18.
00 - $20.
00 per hour
Expected hours: 16 – 25 per week
Benefits:
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Retirement plan
* Vision insurance
Schedule:
* 4 hour shift
* 8 hour shift
* Evening shift
* Night shift
* On call
* Weekends as needed
Experience:
* Customer service: 2 years (Required)
* Multi-line phone systems: 1 year (Preferred)
Shift availability:
* Night Shift (Required)
Work Location: Hybrid remote in Vacaville, CA 95687
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