Contact Center Customer Service: Technical - Associate II - B-2

Company: NEC Corporation of America Employment Type: Office Location: Rancho Cordova, CA, US, 95670 Work Location: Office Based Req ID: 2657 Description: Specialization Description Contact Center Customer Service: Technical provides post-sale technical customer service to business or end-consumer customers via phone, online chat, or text including: Responding to a high volume of low complexity technical inquiries (e.
g.
, equipment or software installation/activation/troubleshooting, providing technical product specifications and information on compatibility with other products, etc.
) Providing responses to customer inquiries based on pre-determined scripts and other response guidance tools Recommending alternative products or services (e.
g.
, warranties) as part of customer issue resolution This position is not compensated based on achievement of sales targets.
Work Environment: Typically located in a call center environment Specialization Match Note: Incumbents matching to this specialization are typically considered tier-one support.
Incumbents who provide tier-two support should be matched to Field Service Engineering.
For tier-three support please consider matching to Technical Support Engineering (High Tech).
Level Description An experienced support level position that requires a basic knowledge of a given job area and tools, typically seen through work experience as well as vocational or technical training.
Works under moderate supervision.
Problems are typically of a routine nature, but may at times require interpretation or deviation from standard procedures.
Communicates information that requires some explanation or interpretation to achieve business results for a given area of a department or function.
Nearest Major Market: Sacramento