Customer Service Representative - Entity Portfolio
Sacramento, CA; Salem, OR
Monday - Friday, 8:00am-5:00pm
Hybrid - Onsite minimum 3 days a week
Are you passionate about delivering exceptional service? Us too.
As an Entity Portfolio Specialist (EPS), you will be responsible for providing exceptional service for CSC’s top corporate and law firm clients through maintaining the accuracy of their entity records.
The EPS Team works closely with multiple of CSC’s business areas to meet our customers’ compliance needs and enhance their ability to maximize the Entity Management platform.
Our commitment to build genuine relationships and support both our external and internal customers plays an integral role in retaining revenue for the enterprise and allowing clients to better focus their attention on running their businesses.
Some of the things you will be doing:
Ensure the accuracy of our Company Records database through processing update requests received internally or directly from a client
Develop and maintain client relationships built on trust and quality of work, keeping the entity portfolios of CSC’s major corporate of law firm clients in compliance
Serve as an expert in the Entity Management Platform through facilitating on-the-spot training and demonstrations
Be knowledgeable across many service areas within CSC
Work with Strategic Account Managers (SAM) and leader to communicate and resolve any client issues encountered
Complete the New Unit Placement Report and process credit and/or rebill invoice adjustments by the end of each workday
What technical skills, experience, and qualifications do you need?
5+ years of Customer Service experience is preferable, yet not required
Strong organizational and time-management skills
Exceptional written and verbal communication skills
Ability to multitask in fast-paced, deadline-driven environment
Agility to shift focus based on the needs of the business
Proficiency with Microsoft Office applications and experience utilizing the Salesforce CRM platform is a plus
Candidates for this position must be eligible to work without sponsorship.
Time on-site or time zone may be necessary based on business need.
At CSC, compensation decisions are dependent on a number of factors including job location and the knowledge and experience of each individual.
A reasonable estimate of the current range is $34,776 to $53,480.
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