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Bilingual Spanish Call Center Agent

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Posted : Thursday, August 29, 2024 06:21 PM

Position Description: COME JOIN THE TEAM! Several openings and interviews are available immediately for qualified candidates!!! ASK ABOUT OUR REFERRAL BONUS PROGRAM! At Safety Center, we strive to be recognized as one of Nation's Best Places to Work.
We will be known as the Premier Provider of Safety Training and Education.
Safety Centers workplace culture will be guided by our C.
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Philosophy of CREATING AWESOME REAL-TIME EXPERIENCES for our customers and colleagues, by leading with our guiding principles, or our Game Plan: o We bring extraordinary ENERGY to everything we do! o We COLLABORATE with those that execute with excellence! o We INSPIRE others to become the best version of themselves! o We CELEBRATE the success of our colleagues, clients and partners.
o We place a priority on clear and inclusive COMMUNICATION! o We take pride in identifying CREATIVE solutions! o We enjoy living with a Customer-centric mindset, ready to serve our customers and colleagues.
o We live a Kaizen lifestyle, dedicated to continuous improvement.
o We demonstrate R.
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S.
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for others in every way, every day! o We focus on earning TRUST and being a trusted resource.
**In addition to the benefits of working in an excellent environment alongside awesome teammates, Safety Center is pleased to offer our eligible employees* a wide range of benefits that include paid vacation and sick leave, paid holidays, a 401k program, health, dental, vision, life and long-term disability insurance, and flexible spending accounts.
** Safety Center is a 501(c)(3) organization founded in 1934 whose mission is to reduce injuries and save lives by empowering our community to make positive life changing decisions.
We accomplish this mission by promoting lifelong safety and health through a variety of community and professional programs.
Are you looking for a company with an fun and inclusive culture? Do you like staying busy and and learning new things? Is a position that offers growth and awesome co-workers is what you've been waiting for? If so, come join the team at The Safety Center and let us help you score big in your career! Summary: The Bilingual Spanish Inbound Call Center Agent is an essential member of the Alcohol & Drug Program (ADP) team supporting the Safety Centers DUI program.
Essential Duties and Responsibilities: include the following.
Other duties may be assigned.
Take calls from program participants get accurate contact information, identify needs, and provide timely answers to their questions.
Provide guidance in navigating to the website and other resources to provide access to the information needed.
De-escalate situations by listening with empathy, acknowledging concerns, and focusing on appropriate solutions.
Collaborate with other Call Center staff to continuously improve processes needed to support C.
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team members and provide a positive participant experience.
Minimize, on-hold wait time, hang-ups, dropped calls, and voicemail messages.
Other duties as required to meet the needs of our clients, our employees, and the Safety Center as a whole.
Regular, predictable attendance is required.
Ability to get along and work effectively with others.
Requirements of Successful Candidates: Bilingual Spanish (speak, read, write, translate) Excellent, predictable attendance Experience using internet software, including Zoom and video conferencing technology Knowledge of basic office equipment should include Internet and email, copy and fax machines, postage meter, and telephone.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education and/or Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
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even if you don't check all the boxes, it's ok to apply! We are growing and might have another position you qualify for!

• Phone : NA

• Location : Sacramento, CA

• Post ID: 9005019641


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