OVERVIEW:
Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies, seeks an accomplished *Bilingual Customer Service Representative for a fully remote role*.
*IMPORTANT:*
*• Start date: Tuesday, 12/11/2023 (Orientation & Equipment Pick Up & Zoom Technical Call)*
*• Client will be offering candidates based off the resume hence no interviews.
*
• 4-5 weeks (This depends on how well the class is moving along in training)
• Work schedule is 9:00 AM -6: 00 PM (Pacific Time).
*• Candidates must go onsite to pick up equipment's at 11050 Olson Dr, Rancho Cordova, CA 95670.
*
*• Candidate should be living within commutable distance or maximum an hour drive from 11050 Olson Dr, Rancho Cordova, CA 95670.
*
*• Must be Bilingual: English & one of the following -*
Spanish
Armenian
Cambodian
Cantonese
Japanese
Korean
Mandarin
Russian
Tagalog
Thai
Laotian
Vietnamese
*IMPORTANT Remote / Work-From-Home related:*
• Duration of this project would be 6 Months with possible temp-to-hire.
• Candidates should be living within 1 hour drive from Rancho Cordova, CA.
• Candidates will be working from home throughout the assignment.
• Candidate MUST have high-speed wired internet connection.
Wi-Fi / Wireless connections are not allowed.
• Candidate MUST have a reliable home-office environment.
• Candidates must go onsite to pick up the equipment/Orientation.
*RESPONSIBILITIES*:
• California HCO is a state program that provides discounted home phone and cell phone services to eligible households.
• Respond promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Communicating with customers through various channels.
Communicate and coordinate with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
Provide feedback on efficiency of Customer service process.
• Maintain a positive, empathetic, and professional attitude toward customers.
*QUALIFICATIONS*:
• Education: At least HS diploma OR GED.
• Must reside local to Rancho Cordova, CA, candidate may have to go onsite to pick up the equipment’s.
• Must have 2-3 years of Customer Service experience.
*Must be Bilingual: English & one of the following -*
Spanish
Armenian
Cambodian
Cantonese
Japanese
Korean
Mandarin
Russian
Tagalog
Thai
Laotian
Vietnamese
I'd love to talk to you if you think this position is right up your alley, and assure a prompt communication, whichever direction.
If you are looking for rewarding employment and a company that puts its employees first, we'd like to work with you.
*Regards,*
*Jatin Rattan*
*Senior Recruiter*
Job Types: Full-time, Contract, Temporary
Salary: Up to $17.
00 per hour
Experience level:
* 10 years
* 3 years
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* Call center
* Remote
Work Location: Remote
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