Gallaghers Heating & Air is seeking a proven HVAC Dispatcher Representative to fill an immediate need for our growing company to keep up with market demand.
If you are self-motivated, dedicated and can provide phenomenal customer service coupled with a passion for contributing directly to a team environment, this is the position for you! This position will offer the unique opportunity to jump start a visionary, enthusiastic, and thoughtful company into the next phase of their business growth! Come make an impact with a great company!
We are looking for a reliable Dispatcher to act as a communication point for customers and team members.
You will be a leader and the heartbeat to our HVAC Service Department.
POSITION SUMMARY
The Dispatcher is the liaison for communication between customers and team members.
Their main duties include receiving customer work orders and prioritizing and scheduling them by assigning to technicians.
Responsible for providing answers to questions by retrieving information from the necessary departments and supervising the technician routes to prioritize and organize their schedule.
Follow professional development plan to accomplish individual goals.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
• Answer phones, using telephones, text messages, message boards and customer software to contact employees and customers.
• Preparing daily work schedules for technicians
• Check in parts, maintain parts status, and follow up.
• Coordinate tools and materials for jobs.
• Maintain project schedule and status to completion.
• Track and report service status for billing
• Communicate and schedule with customers.
• Keeping and organizing work requests
• Review project technicians’ timecards
• Regular communication with technicians, HVAC Coordinator, Project Supervisor, and Sales team
• Other tasks and projects, as needed.
• Self-Motivator, ability to multi-task and learn quickly.
• Problem solving, leadership and listening skills.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• High school diploma; college diploma a plus!
• 2 years customer service experience, or equivalent training and experience; experience in HVAC industry a preferred
• Driven and passionate about our company vision, developing our team, and serving our customers.
• Highly organized and diligent
• Exceptional interpersonal skills
• Exceptional active listening skills, and verbal and written communication skills
• Ability to collect, track, and analyze large amounts of data.
• Adaptability in a fast-paced, rapidly growing company
• Flexibility to varying situations and surprise circumstances.
• Ability to build rapport and collaborate with others within the company and externally.
Call us at (916) 510-0853 or Email your resume to Careers@comfortpeople.
com today! Please include the job title in your subject line.
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