POSITION DESCRIPTION:
The Customer Service Representative is the first point of contact with the customers of Transpac.
The primary tasks include answering phone calls, inputting orders, completing damage claims, and working in a team environment.
Responsible to meet on-time performance requirements and resolve customer inquiries with urgency and professionalism.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Resolve customer inquiries via phone, email, mail, or social media.
Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Cancel or upgrade accounts.
Assist with placement of order, refunds, or exchanges.
Advise on company information.
Inform customers of deals and promotions
Miscellaneous administrative duties and projects, as assigned.
COMPETENCIES (SKILLS AND ABILITIES)
Able to work independently and in a team setting.
Strong ability to multi-task and maintain great attention to detail.
Goal-oriented, self-motivated and avid learner
Excellent verbal and written communications skills
Self-starter to take on additional projects and assignments.
Ability to problem solve and taking the initiative to be proactive with problem solving.
Ability to communicate clearly and effectively in positive or negative situations.
PHYSICAL DEMANDS/WORK ENVIRONMENT
In-person office setting
Extensive phone and computer use
When required, ability to move, carry, or lift objects of varying size, weighing up to 10 lbs.
EXPERIENCE
High School diploma required.
Proven customer support experience with sales and major accounts preferred.
Proficient in Microsoft Office (Outlook, Word, Excel)
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