Assistant Education Director

JOB TITLE: Assistant Education Director DIVISION: Learning Center REPORTS TO: Center Director GENERAL SUMMARY The Assistant Education Director is responsible for leading the day-to-day administrative tasks in the Center such as phone reception, word processing, data entry, filing, and other administrative tasks.
The Assistant Education Director provides a positive first impression for potential and existing customers, field calls from customers, schedules appointments, and coordinates community and school marketing events.
The Assistant Education Director is responsible for ensuring that Sylvan education programs are delivered by teachers as designed and that the ongoing education needs of Sylvan families are met.
To ensure a personal learning experience, the Assistant Education Director monitors student performance, meets regularly with families, and connects with schoolteachers to help ensure the application of skills learned in the classroom.
When the Center Director is unavailable or not in the Center, the Assistant Director of Education serves as the point-of-contact for customers and manages Center operations.
The Assistant Director of Education also communicates with the Center Director regularly to ensure quality and consistency of the customer experience.
ESSENTIAL JOB FUNCTIONS · Leads day-to-day administrative tasks such as timely and high-quality phone reception, word processing, data entry, filing, and other administrative tasks · Greets and assists students, parents, and potential customers according to Sylvan standards · Fields inquiry calls from potential customers; Fields calls from current families · Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current families · Supports standards and procedures to ensure student safety and well-being · Manages and delivers all conference activities such as preparing conference materials and meeting with parents to keep families enrolled in Sylvan · Sets weekly goals with Center Director to drive sales growth · Partners with Center Director to run day-to-day operations including customer account management · Ensures initial and ongoing progress assessments are administered according to Sylvan standards · Monitors student progress to ensure goals are achieved and ongoing family needs are met · Checks students in and out of the Center with particular attention to student safety and well-being · Greets and assists students, parents, and potential customers according to Sylvan standards KNOWLEDGE REQUIRED · Bachelor's Degree in Education or related field encouraged · Customer service experience; Retail sales experience preferred · State or provincial teaching credentials (current or expired) · Minimum of one or two years of teaching experience preferred; Experience in supervisor role preferred · Familiarity with instructional technology and tablet computers · Experience using Microsoft Word and other standard business applications used by the Center · Knowledge of general office equipment such as copiers, printers, and office phones SKILLS AND ABILITIES REQUIRED · Proven ability to engage, motivate, and inspire students to learn · Strong customer service, interpersonal, and communication skills · Strong analytical and problem-solving skills · Strong organizational skills; Proven ability to manage multiple tasks and be flexible · Self-sufficiency in ownership of work and tasks · Proven ability to communicate effectively in writing as appropriate for the needs of the audience · Ability to work collaboratively; Strong team player · Ability to work a flexible schedule, including evenings and weekends · Strong word processing, data entry, and other administrative skills · Proven ability to communicate effectively in writing; Ability to proofread and edit copy · Ability to occasionally lift and/or move up to ten pounds The above statements are intended to describe the general nature and level of work being performed.
They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.
Time requirements: Monday through Friday from 1:30 p.
m.
to 6:45 p.
m.
Choosing Sylvan is about getting results and setting your child up for long-term success.
At Sylvan, we’re focused on building academic confidence, igniting intellectual curiosity and inspiring a love for learning — all of which make a big impact in school and in life.
For 40 years, we’ve helped millions of students achieve new levels of academic success.
Pay: $23 - $25 / hour Job Type: fulltime, parttime Schedule: Monday to Friday Education: Bachelor's degree Work location: On-site