Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you.
We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success.
At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Old Dominion Freight Line is currently recruiting for an OS & D Supervisor.
The Supervisor of Overages, Shortages, & Damages also known as OS&D, is responsible for minimizing claims and exceptions for the service center assigned.
Following up with sales and operations on issues with accounts and supervising the daily operation of the OS&D area.
Responsibilities:
• Minimize claims and exceptions on freight
• Supervise OS&D Clerks and assist where needed in those duties
• Coordinate with company drivers on exceptions at time of delivery and enter information of that correspondence in the system
• Process overages, damages, refused shipments in a timely manner
• Process pictures of bad loads taken daily and forward for correction to original service center locations
• Audit delivery receipts and bill of ladings for local drivers to ensure proper procedures are followed
• Process shortage reports and start investigations based off of those reports
• Monitor claims watch and new customer accounts for any claim issues
• Review open claims for assigned terminal and check for reoccurring issues
• Communicate with customers on damaged and/or missing loads
• Responsible for staff within department including hiring and disciplinary action
Qualifications:
• High school diploma or equivalent required
• Bachelor’s degree preferred
• 2 years of experience with operations and/or customer service, preferably in the transportation industry
• Supervisory experience preferred
• Working knowledge of AS400 and Microsoft Office
• Good verbal and written communication skills
• Strong interpersonal skills
Pay Range:
$64,480-$78,417
Working Days:
Monday,Tuesday,Wednesday,Thursday,Friday,
Working Shift:
AM / PM
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels.
Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:
Health, Dental & Vision Benefits
Short Term & Long Term Disability
Flex Spending Accounts
401(k) Retirement Plan
Life Insurance
Wellness Program
Credit Union access, Vacation & Holiday
“Birthday Holiday” who doesn’t love some extra attention on their Birthday?
Old Dominion Freight Line, Inc.
is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).
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