Whatsapp
Posted : Tuesday, September 19, 2023 02:40 PM
Description
Our Residence Inn is located in the heart of Downtown Sacramento and is surrounded by parks, restaurants and several great places to eat.
We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.
We pride ourselves in our great customer service towards associates and guests.
We put people first! Our management team understands the need for flexibility and work life balance, which allows our team to always give our guests the best service.
We currently rank #2 of all Sacramento hotels on TripAdvisor.
BENEFITS For full time associates we offer some of the best coverage in our industry through Kaiser Permanente.
We also offer medical benefits to part time associates.
Our management company offers 401k with company matching, vacation and sick pay.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing? As a Guest Services Agent, you would be responsible for greeting guests, registering guests, and checking guests out of the hotel in the property's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards: 1.
) Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
2.
) Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
3.
) Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries 4.
) Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy 5.
) Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner 6.
) Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction 7.
) Receive, input, retrieve and relay messages to guests NOTE: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
For applicants who will be working in California, the anticipated compensation for the position is $18 per hour.
The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc.
Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
Qualifications Hospitality Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
We offer free downtown parking to all our team members, or we are walking distance to light rail and the RT bus stops just a block from our location.
We pride ourselves in our great customer service towards associates and guests.
We put people first! Our management team understands the need for flexibility and work life balance, which allows our team to always give our guests the best service.
We currently rank #2 of all Sacramento hotels on TripAdvisor.
BENEFITS For full time associates we offer some of the best coverage in our industry through Kaiser Permanente.
We also offer medical benefits to part time associates.
Our management company offers 401k with company matching, vacation and sick pay.
A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing? As a Guest Services Agent, you would be responsible for greeting guests, registering guests, and checking guests out of the hotel in the property's continuing effort to deliver outstanding guest service and financial profitability.
Specifically, you would be responsible for performing the following tasks to the highest standards: 1.
) Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room.
2.
) Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, making change and processing gift certificates and cards.
3.
) Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries 4.
) Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy 5.
) Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner 6.
) Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction 7.
) Receive, input, retrieve and relay messages to guests NOTE: At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve.
That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion.
By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
For applicants who will be working in California, the anticipated compensation for the position is $18 per hour.
The salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to years of experience within the job, years of experience within the required industry, education, work location, etc.
Crescent Hotels is a multi-state employer and the salary ranges indicated herein may not reflect positions that work only in other states.
Qualifications Hospitality Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
41 CFR 60-1.
35(c)
• Phone : NA
• Location : Sacramento, CA
• Post ID: 9094130299
