STAFF SERVICES MANAGER I

Job Description and Duties Provider Enrollment is responsible for the Screening, Enrollment, Monitoring, and Recertification of almost 300,000 Medi-Cal providers.
The providers that we enroll and monitor provide services to over 15 million Medi-Cal members.
Under the general direction and supervision of the Staff Service Manager II, the Staff Services Manager (SSM) I plans, directs, and organizes the day-to-day operations of the Application Processing Unit.
The unit provides program support related to the processing and reviewing of provider applications for participation in the Medi-Cal program.
The SSM I has direct supervision over a team of professional staff and may represent the Section at internal and external meetings.
The incumbent must be able to effectively supervise and develop a team of analytical staff, manage multiple priorities, and must possess strong analytical, leadership, interpersonal and written/oral communication skills.
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ’s).
Please make note of Education and Experience requirements for the classification.
The Classification Specification and MQ’s can be found here: Staff Services Manager I This position is eligible for telework.
Please refer to the duty statement attached below and the “Working Conditions” section on this Job Control for additional information.
You will find additional information about the job in the Duty Statement.
Working Conditions The DHCS standard for hybrid work is a minimum of two days per week in-person and site-based and up to three teleworking days per week.
The amount of telework is at the discretion of the Department’s operational business needs and subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203.
Telework is available to California residents, and proof of residency may be required.
Our campus-style office is located in West Sacramento, offers FREE parking, and is near the freeway, a shopping center, and several dining options.
Job Code #: JC-421269 Position #(s): 805-920-4800-XXX Working Title: STAFF SERVICES MANAGER I (Hybrid) Classification: STAFF SERVICES MANAGER I $6,760.
00 - $8,398.
00 Work Location: Yolo County Telework: Hybrid Job Type: Permanent, Full Time Department Information DHCS is California’s health care safety net, helping millions of low-income and disabled Californians each and every day.
DHCS' purpose is to provide equitable access to quality health care leading to a healthy California for all.
To accomplish this, DHCS finances and administers state and federal health programs, including medical, dental, mental health, substance use treatment services, and long-term care.
We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is a dynamic department with ambitious goals and talented, committed employees.
We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians.
DHCS is committed to addressing disparities with our organization and in our communities through efforts toward greater diversity, equity, and inclusion.
This is accomplished, in part, by a commitment toward employing a diverse workforce which reflects the many communities we serve, and by promoting and enforcing equal employment opportunities.
Please note: This position is located in West Sacramento, which is in Yolo County.
Please ensure you have chosen Yolo County as a place you are willing to accept employment on your CalCareer profile.
Special Requirements This position is subject to the Department’s Conflict of Interest Code and requires annual filing of a Statement of Economic Interests (Form 700).
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/22/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Health Care Services Attn: Certification Technician JC 421269 MS 1300 P.
O.
Box 997411 Sacramento, CA 95899-7411 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Health Care Services Certification Section JC 421269 1501 Capitol Avenue, Suite 71.
1501 Sacramento, CA 95814 Monday – Friday (excluding holidays) 08:00 AM - 04:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is required and must be included.
Supplemental Application - A completed Supplemental Application must be submitted with your STD.
678 in order to be considered for this position.
Please see the Supplemental Application Requirement Section below for additional information.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process.
Hiring Unit Contact: Kou Lee (916) 938-4886 Kou.
Lee@dhcs.
ca.
gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: EEO Officer (916) 440-7370 civilrights@dhcs.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Supplemental Application Requirement Section Applicants must include a Supplemental Application (SA) for this recruitment.
You must provide specific information in your response which demonstrates how your knowledge, skills, and training meet the needs of this position.
Respond directly to the following Supplemental Application question: 1.
In your experience, what is the key to developing a good team? The SA must have each response numbered, use Arial 12-point font, double-spaced; one (1) single-sided, typewritten page per item.
You must indicate your full name and Job Control Number at the top right corner.
Additional Information Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.
S.
mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature.
Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
A completed state application (STD.
678) and any documents list under “Required Application Documents” must be submitted with your application package.
Applicants who are relying on additional documentation (e.
g.
, transcripts, copy of degrees, certifications, licenses, etc.
) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under “Additional Documentation) must submit those documents with their application package.
Failure to submit these documents may result in your application being disqualified.
Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD.
678.
Surplus/SROA candidates should submit a copy of their letter with their application.
Please remove any confidential information (i.
e.
social security number, date of birth, etc.
) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.
Here is the link to the exam bulletin for Staff Services Manager I classification: SSM I (ca.
gov) If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications.
If you need assistance to withdraw your application, please contact the Recruitment Section at Recruit@dhcs.
ca.
gov.
For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or CalCareer@calhr.
ca.
gov.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.