INFORMATION TECHNOLOGY TECHNICIAN

This position is Hybrid and eligible for telework up to three (3) days a week, in accordance with the Statewide Telework Policy, and will be required to report to the office as needed/required.
The successful candidate must reside in California upon appointment.
Excellence in the Business of Government! Come join a team that creates: A collaborative team atmosphere founded upon ethics, integrity, and stewardship.
A positive work environment that is open to change and invites its workforce to challenge processes.
An opportunity for individuals to utilize their knowledge, skills, and experience to grow within the department.
Under initial close supervision of the Information Technology (IT) Supervisor II, the IT Technician in the Department of General Services, Enterprise Technology Solutions within the Client Services domain, provides customer support for hardware and software on multiple technology platforms, including basic problem solving, incident communication, request fulfillment, researching solutions and additional activities for the support of the Department of General Services' (DGS) Offices and Divisions.
You will find additional information about the job in the Duty Statement.
Working Conditions Diversity, Equity, and Inclusivity: A work culture that emphasizes a culture of diversity and inclusivity, offering tangible rewards and recognizing the intrinsic value of varied perspectives and collaboration.
Career Growth and Training: A focus on career growth and training in an effort to engage and retain a diverse talent pool that aligns with the organization's mission and vision.
Competitive Rewards: Employees enjoy world-class benefits packages, attractive salaries, and robust pension plans, reflecting a commitment to employee well-being.
Work-Life Balance: Work-life balance is fostered through measures like telework and adjustable schedules, allowing personal and professional lives to thrive together.
Learning and Development: Emphasizing on continuous learning, DGS offers onsite and virtual Statewide Training programs to ensure that employees remain at the cutting edge of their fields.
Generous State Benefits: Comprehensive health and dental insurance, long-term disability insurance, 11 paid holidays per year, paid time off, defined benefit retirement program, commute program, employee wellness programs, employee assistance programs, and medical/dependent care reimbursement accounts.
Prime Location and Amenities: DGS's headquarters boasts features like the 7.
5-acre River Walk Park, stunning views, convenient & affordable parking, and a state-of-the-art fitness center for all employees.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY TECHNICIAN Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-427195 Position #(s): 306-072-1400-925 Working Title: Help Desk Technician Classification: INFORMATION TECHNOLOGY TECHNICIAN $3,896.
00 - $5,220.
00 A $4,227.
00 - $5,666.
00 B $4,650.
00 - $6,233.
00 C # of Positions: 1 Work Location: Yolo County Telework: Hybrid Job Type: Permanent, Full Time Work Shift: 8:00 a.
m.
– 5:00 p.
m.
Work Week: Monday – Friday Department Information The Department of General Services (DGS) Core Values and Employee Expectations are key to the success of the Department's Mission.
That mission is to "Deliver results by providing timely, cost-effective services and products that support our customers.
" DGS employees are to adhere to the Core Values and Employee Expectations, and to perform their duties in a way that exhibits and promotes those values and expectations.
Department Website: https://www.
dgs.
ca.
gov/dgs/home.
aspx Special Requirements Individuals who are new to state service must have list eligibility in order to gain employment with any state agency.
Click here to learn more about examinations administered by DGS and examinations available online.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered.
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 4/29/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available).
SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.
Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting.
Application Packages may be submitted electronically through your CalCareer Account at www.
CalCareers.
ca.
gov.
When submitting your application in hard copy, a completed copy of the Application Package listing must be included.
If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of General Services Attn: Recruitment & Exam Services Unit P.
O.
Box 989052 West Sacramento, CA 95798-9052 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of General Services Recruitment & Exam Services Unit Office of Human Resources 707 3rd Street, Lobby West Sacramento, CA 95605 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application.
Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.
CalCareers.
ca.
gov.
All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
Resume is optional.
It may be included, but is not required.
Statement of Qualifications - REQUIRED – Statement of Qualifications.
Please see the Statement of Qualifications section on the job advertisement for details and instructions.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview.
The request should be made at the time of contact to schedule the interview.
Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Benefits There are many benefits to joining our team! The State of California has a generous benefits package, some benefits include: Medical Benefits, including health, dental, and vision insurance Paid Holidays and leave Defined benefit retirement program Savings Plus Program (401(k), 457) Commute Program Employee Wellness Program Employee Assistance Program Medical/Dependent Care Reimbursement Accounts Click here to view all the benefits available to state employees! Contact Information The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: https://www.
dgs.
ca.
gov/dgs/home.
aspx Hiring Unit Contact: ETS Admin Unit (916) 376-3848 ETSCareers@dgs.
ca.
gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled.
You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact: EEO Main line (916) 376-5127 DGSEEO@dgs.
ca.
gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Reporting Location Department of General Services Administration Division – Enterprise Technology Solutions 707 3rd Street West Sacramento, CA 95605 Please specify RPA #26365-ETS and JC #427195 on your state application.
Statement of Qualifications (SOQ) Please include specific examples pertaining to your education, training, and/or experience to explain your answers.
Limit your SOQ to a maximum of one (1) page, single-spaced, twelve-point Arial font.
How much experience do you have in customer service? Please describe your customer service experience and where it was gained, including start and end dates.
What skills are most critical to be successful in a Help Desk Technician position? Please Describe your experience in conjunction with the duty statement.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place.
Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.